General conditions of Sale

PREAMBLE

These conditions are agreed, on the one hand, between Marivi Lingerie and between any person who wishes to make a purchase through the website hereinafter referred to as “the user”. The dispatch of orders will be carried out on the mainland, Madeira and the Azores. These conditions apply exclusively to non-trading natural persons. The parties agree that their relations will be governed exclusively by the general conditions described herein.

 

ARTICLE 1 - PURPOSE

The present conditions are intended to define the general conditions of sale, established between Marivi Lingerie and the user, from the act of ordering to the various services provided by the store, such as payment methods and conditions of delivery of the goods. These conditions regulate all the steps necessary to carry out the order and guarantee the follow-up of this transaction between the contracting parties. 

ARTICLE 2 - ORDER

The user can place his order online: 

- directly in the online store; 

- or through the following social networks (Facebook, Instagram, Whatsapp); 

To place an order, the user must provide a certain number of personal data, his name, address, etc. For this, the user must fill in all the mandatory fields for this purpose. 

When placing an order, the user expresses his/her full and complete acceptance of the general conditions of sale, prices and description of the products included in this transaction. These general conditions of sale will be the only ones applicable between the two parties. 

Any dispute on this last point will be resolved through an exchange of information and with the guarantees mentioned below. 

Marivi Lingerie undertakes to process orders received online, up to the limit of available stocks. In the absence of stock availability, the store undertakes to inform the user.

ARTICLE 3 - DELIVERY

Delivery of orders will be made: 

- At home for Mainland Portugal and Spain, through MRW, approximately 2 to 3 days after the order has been placed;

- At home to Madeira and Azores, through CTT Expresso, approximately 3 to 4 days after the order has been placed.

Note: Delivery made by CTT Expresso cannot be made at PO Boxes.

To do so, simply indicate the desired address in the fields corresponding to the alternative delivery address. 

Marivi Lingerie is committed to delivering the items ordered as soon as possible. 

For most items, the user benefits from a guarantee that allows him to return items that are defective or that do not fully meet his expectations. The customer benefits from a period of 7 days after the date of receipt. In the case of defective items, they can only be exchanged for identical items of the same model, color and size.

To monitor the status of the order, the user can do it directly online in "Status of my order".

ARTICLE 4 - PAYMENT

Marivi Lingerie offers the user several payment methods:

- MBWay;

- PayPal;

- By credit card (Visa and Mastercard);

- Bank transfer.

Shipping is free for orders over €100.

ARTICLE 5 - PRICES

Prices must be in euros, with taxes and fees included. 

The prices shown take into account the VAT applicable on the day of the order. 

Any modification of the applicable VAT type will be reflected in the prices of the products. 

After this date, prices may be modified at any time. 

ARTICLE 6 - GUARANTEES

All items can be exchanged or refunded, except those mentioned below: tights, stockings, bodystockings, pieces with skin adhesives (included in the bodystocking section). The exchange must be made within 7 days of the date of receipt. 

If the new order has a higher cost, the user will have to pay the difference, adding to the exchange request the payment of the remainder. 

In the case of a request for a refund of an item purchased at a reduced price, due to a special offer, Marivi Lingerie will refund part of the amount actually paid by the customer and not the entirety. In the case of return, shipping costs (packaging costs, transport service and administrative costs) are not refunded, the customer is responsible for paying them, whether or not they keep the order.

Marivi Lingerie undertakes to deliver the articles in accordance with the general conditions of sale.

ARTICLE 7 - RESPONSIBILITY

For all stages of access to the website, from the ordering process, to delivery or subsequent services, Marivi Lingerie only has an obligation of means. Marivi Lingerie excludes all warranty and any liability for the inconveniences or damages inherent to the use of the Internet network, in particular, a service interruption, an external intrusion or the presence of computer viruses, or any case of force majeure as classified by the jurisprudence of the courts, to the extent permitted by applicable law. 

The items sold are described and presented on the website as accurately as possible. If, despite all our precautions, errors occur on this website, Marivi Lingerie will not be held responsible for this fact. 

ARTICLE 8 - PROCESSING OF PERSONAL DATA

The user authorizes Marivi Lingerie to process in an automated way the personal data provided by the purchase order, in particular, through the use of cookies. 

In compliance with the provisions of Law nº 67/98 of 26 October, Personal Data Protection Law, the user may, at any time, exercise the rights of access, rectification, cancellation of their data. 

The user authorizes Marivi Lingerie to process the personal data provided in an automated way, in particular through the use of cookies. 

You can access and modify your data at any time under “My customer account” and manage your newsletter subscription under “Newsletters”. 

ARTICLE 10 - NEWSLETTER Marivi Lingerie

The designation of Marivi Lingerie Newsletter is given to e-mails, promotional offers, and institutional newsletters, information about the company or the customer, sent directly to the user's e-mail box. 

The user has the possibility of subscribing to the Newsletter, being automatically registered as soon as he creates his client account. 

You can access and modify your data at any time under “My customer account” and manage your newsletter subscription under “Newsletters”. 

The Marivi Lingerie Newsletter is exclusive to the Marivi Lingerie Website. 

ARTICLE 11 - INTELLECTUAL PROPERTY

All elements of the Marivi Lingerie website, whether visual or sound, including the underlying technology, are the exclusive property of Marivi Lingerie.

ARTICLE 12 - TOTAL AGREEMENT

These general conditions of sale constitute the entire agreement between the parties in question. 

If one of the clauses of these conditions becomes null and void, due to a legislative, normative or judgment change, this shall not affect, in any case, its validity and respect. 

ARTICLE 13 - DURATION

These conditions apply throughout the online duration of the services offered by Marivi Lingerie.

All items from the collections or exclusive items are valid within the limit of available stocks.

ARTICLE 14 - TEST

The computerized records, kept in Marivi Lingerie's computer systems under security conditions, are considered as proof of communications, orders and payments made between the parties.

ARTICLE 15 - CONSERVATION AND ARCHIVING OF TRANSACTIONS

The filing of orders and invoices will be carried out on a reliable and durable support to correspond to a faithful and lasting copy.

ARTICLE 16 - APPLICABLE LAW AND JURISDICTION

Portuguese law applies to the sales conditions presented. The attribution of jurisdiction in case of dispute, and the lack of amicable agreement between the parties will be submitted to the competent courts of Portugal.